Since remote tech for home users has a reputation of being unsafe and expensive for home technology users, anyone struggling with tech issues at home either has to seek help from friends or family or look for solutions on the internet. Unfortunately, these people also have to deal with a lack of transparency and expensive prices.
Since its launch in January 2021, tech support marketplace Techiefriends.com has been focused on delivering safe and affordable online tech support for any tech issue at home or for small businesses. No longer do people need to deal with tech support rage over the phone or wait long periods of time for support while also contending with expensive prices, and a lack of safety. Using the platform, baby boomers, busy professionals, and parents can directly connect with technicians who are best suited to address their tech issues. Along with that, the platform allows the market to adjust the price for their solution, which is why price points are affordable and in line with what consumers are willing to pay. The platform is committed to maintaining complete transparency so that everyone is happy with the services and the price. Their vision is to help people facing tech issues make the best use of the technology they already have. They aim to do this by providing support from tech-savvy individuals who provide guidance and solutions with enterprise-grade tools for maximum efficiency.
Due to previous skepticism over remote tech support, users are still wary of using platforms like TechieFriends. By providing safety, affordability, and immediate assistance, the platform has been able to fill a gap and enable everyone to gain solutions for issues ranging from WiFi optimization to smart device setup, data recovery, and many more. With TechieFriends, consumers can effectively use their time and effort in order to easily reach out to the right technicians from the comfort of their own home and get immediate resolution with full safety and security.
In order to effectively use the platform, all you need to do is write down your problem or query. Based on your issue, the platform will identify a qualified technician who is available to help immediately. Using advanced AI tools, the platform classifies the situation so that you do not have to spend time guessing and endlessly searching for the right technician for your problem. Once the problem has been identified, you simply need to select the technician from the shortlist the platform provides based on technician rating, rate, language, and availability.
The TechieFriends technicians are skilled and proficient in a variety of functions that support technology. Since the technicians need to go through an interview process, technical tests, and background checks before they can start working on the platform, users can be assured that they are dealing with professionals. Thanks to this thorough vetting process, as a user, you can pick any of the shortlisted technicians with confidence. Once the technician has been chosen, they will remotely connect with any device and work with you to resolve the problem through a secure connection. The platform supports and covers nearly all internet connected devices including personal computers, smartphones, Smart TVs, printers, health devices, sound systems, gaming systems, and others. TechieFriends also covers the latest OS versions of Mac, Windows, Linux, Android, and iOS.
Once a user purchases the support service, they can schedule a session or connect on-demand with their preferred technician. Along with providing full transparency, the platform has partnered with BeyondTrust to provide a highly secure enterprise-grade remote connect service. The remote connection session can only be started by the user. Additionally, the user is in complete control of the connection with total visibility of what their chosen technician is doing. In addition, the session is recorded from beginning to end and the client can download a complete log of all the actions undertaken at the completion of the session. In order to ensure safety and transparency, the remote login session is encrypted. This also has the benefit of ensuring online security. After the session is complete, the remote connect software on the user’s device will be uninstalled so that no one misuses it. The technicians do everything they can to assist users in resolving their issues, but if they are not satisfied with the solution, TechieFriends will refund the user.
With over 100 years of combined experience in the IT tech industry, the founders have a deep understanding of tech support models, trade-offs, and what it takes to deliver the best consumer experience. They have designed and executed tech support services for large global enterprises for many decades and wanted to deliver a similar experience to home users.
This market platform supports communities on two levels; those with tech skills who are looking to be their own boss or looking for an incremental income and communities looking for safe and reliable tech support at an affordable price. Ultimately, the platform guarantees quality and reliability by validating the skills and background of the technicians on the platform. With the collective experience of over 100 years in the fields of IT, finance, operations, sales, marketing and partner relationships, the four co-founders built the platform with a single mission to offer a simpler and more affordable way to support communities struggling with routine tech issues. Rather than spending hours researching the internet and asking loved ones for help, they can now reach out and get a reliable service at an affordable fee.
In the few months since its launch, the platform already has a large number of highly skilled technicians who can provide over 100 services. They continue to grow their community with the intention of creating awareness of their remote tech support as the best alternative to expensive support services which are complicated to use. By ensuring consumer safety and security, affordability and authenticity, as well as efficiency, TechieFriends is on the right track to building a global tech support platform.
The platform enables people around the world to receive and provide the best home tech support services at an unbeatable price. The services provided ensure the diversity of an expanding Support Service economy, and the community communicates through orders, chat, social media, and on the platform’s community forums. The platform was designed to maintain a friendly, community-centric, and professional environment, and TechieFriends is committed to making tech solutions affordable and easily-accessible.
For more information about TechieFriends, check out their platforms at:
Website: https://techiefriends.com
Facebook: https://www.facebook.com/techiefriends4u
Instagram: https://www.instagram.com/techiefriends/
LinkedIn: https://www.linkedin.com/in/techiefriends/